Privacy Policy

1. Controller

The controller within the meaning of the GDPR is NEXRISE GROUP LTD, International House, 10 Beaufort Court, Admirals Way, London E14 9XL, United Kingdom, email: hello@retailflips.com.

2. Hosting and server log files

Our website is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, on servers located in the EU. When you visit our website, the server automatically records technical access data (IP address, date and time, requested URL, browser type). This data is processed on the basis of Art. 6 (1) (f) GDPR (legitimate interest in the secure and stable operation of the website) and is automatically deleted after a short period.

3. Orders and checkout

When you place an order, we process the data you provide (name, address, email address, ordered items) to perform the contract (Art. 6 (1) (b) GDPR). We retain order data for as long as statutory commercial and tax retention periods require.

Online payments are processed by our payment service provider. Your card details are entered directly with the payment provider and never reach our servers.

4. Contact form and support chat

If you contact us via the contact form or the support chat, we store your message and, where provided, your name and email address in order to process your request (Art. 6 (1) (b) and (f) GDPR). Chat messages are stored on our own server and deleted once your request has been dealt with, unless statutory retention periods apply.

5. Newsletter

If you sign up for deal alerts, we store your email address on the basis of your consent (Art. 6 (1) (a) GDPR). You can withdraw your consent at any time using the unsubscribe link in any email or by contacting us.

6. Cookies and local storage

We do not use tracking or advertising cookies. We use your browser's local storage solely to remember the contents of your shopping cart and your chat session on your own device. This information is not transmitted to third parties.

7. Web fonts

All fonts used on this website are self-hosted on our own server. No connection to third-party font services is established when you visit our site.

8. Your rights

You have the right to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection (Art. 21). You also have the right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at hello@retailflips.com.

9. Updates to this policy

We may update this privacy policy to reflect legal or technical changes. The current version is always available on this page.